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Interpersonal Relationship Skills Management Case Study

I was recently referred a case that I thought would interest you.

A Business Attorney from Irvine was asked by the CEO of a company in Commerce to deal with a key employee’s need for anger management and interpersonal relationship skills management.  To make matters worse, the key employee is also a part owner of the company.  I was asked to deal with the interpersonal relationship skills management.

I needed to aggressively deal with the matter in 30 days or less.  Within fourteen days we were able to:

  • File an assessment after every session.
  • Evaluate findings and determine action.
  • Deliver all directives to client/subject in writing.
  • Review all reports, interview participants, and filed summary of findings.
  • Met with client/subject a minimum of four one hour to 90 minute sessions which included:
  1. Perform role plays as required.
  2. Assess and review in face to face interview.
  3. Participate when needed in personnel interaction.
  4. Create a system for client/subject to measure/manage results.
  5. Create interaction models for future supervisor/employee interaction.
  6. Initiate an action plan to change adversarial conditions to cooperation.
  7. Create a list of required reading for client/subject to read review, and report.
  8. Provide 24 hour availability as questions arise during process improvement period.

After two weeks the client/subject was demonstrating positive communication skills in all areas of work performance included in interacting with superiors, peers, subordinates, customers, and vendors.

The short testimonial from the CEO says it all:

“Thank you for the excellent summaries!  There has been a continued and noticeable improvement in (client/subject) attitude in the last few weeks.  Again, thank you for your support and efforts.”

W. H., CEO WT Manufacturing, Commerce, California.

I am available to your clients should a need arise.  Please see our one sheet http://www.integritysd.com/articles/character-analysis-modification-adjustment-alteration-and-secure-by-integrity/.

 

Gerry Rose runs INTEGRITY Networking Solutions in Oceanside, CA.  He works with people in business who want to attract the right prospects and generate more referrals.  More than 10,000 businesses have been presented the INTEGRITY Networking Solutions system in San Diego, Los Angeles, Riverside, and Orange Counties.

Gerry’s stimulating presentation Unlimited Prospects, Unlimited Referrals is ideally suited for small business owners, home-based businesses, and independent professionals who want clearer direction and want to attract more prospects, develop dynamic systems, and strengthen their companies’ accountability.  Gerry does one on one consulting, conducts a range of keynote speeches from thirty minutes to full-day education workshops.

His book series, Unlimited Prospects, Unlimited Referrals, are available on the website, www.integritysd.com.

Gerry has more than 20 years’ experience directing business owners how to grow their businesses.  He is a networking dynamo.  Those who know him will assure you that he does a great job of bringing people together—which is why he started INTEGRITY.

Involved with networking organizations since 1984, Gerry is a Distinguished Toastmaster, a member of Toastmaster International, and has chaired numerous chambers of commerce and non-profit organizations.

Are you truly committed to attracting the right prospects and generate more referrals?  If so then contact INTEGRITY Networking Solutions for availability and information.  You can contact Gerry by mail at 1610 Quiet Hills Drive, Oceanside, CA 92056.  Direct dial (760) 439-4623; e-mail to gerry@integritysd.com.  For more information, go to www.integritysd.com

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